Transaction overview
Find all info on your transaction overview in the app here
- I do not recognize a transaction from NLOVXXXXXXXXXXXXXX. What now?
- What does "My bonsai expenses" mean?
- Why does it say "transaction declined" on my transaction overview?
- Why is the transaction still "in process" when the money has already been withdrawn from my account?
- Can I request an account statement?
- Do you charge a fee if my direct debit can't go through?
- Why does the name of the merchant not match the name in my transaction statement?
- How come the amount on the statement is different from when I gave permission?
- I don't recognise a payment in my transaction statement. What should I do?