No, we can't . We'll explain why! As soon as a transaction ends up in your overview, it is immediately processed by Mastercard. All amounts are bundled into one large transaction and that amount is paid to Mastercard daily. Removing 1 transaction from that system is not possible. It could also make merchants reluctant to work with Mastercard because they have to deal with fraudulent buyers. We have to check first if the transaction is truly fraudulent.
A transaction can only appear in your overview if the merchant initiates it . bonsai is only the " middleman " in this case and cannot recover the money for you if the merchant is within their rights. Whether they are within their rights not to grant you a refund can be found in the "Refund Policy" on their website. Unless it is a clearly demonstrably fraudulent merchant, you can only get your money back if the seller agrees. At that time, Mastercard will refund the money and we will transfer it to your account.
Even if it is a clearly demonstrable fraudulent merchant, we are still dependent on Mastercard to recover the amount (or part of it) through their chargeback procedure and there is no guarantee.