Safety first! As a precaution, it is best to pause your card until we have been able to trace where the payment came from.
Then check the following:
- Check the search history on your browser around the time of the transaction. Is there a website you made a payment on around that time? Then read these 7 tips to check that you are not dealing with a fraudulent merchant.
- Check that you don't have a subscription that renews automatically after a year.
Can't immediately find answers to these questions and no bells are ringing about a purchase you made? Then don't hesitate to contact us via our support channels.