Renewing the connection with your bank usually goes smoothly. If something goes wrong, here are some steps you can follow to find the solution on your own:
- First check whether you have installed the most recent version of bonsai and your banking app.
- If you have the most recent version and - when trying to connect to your bank account - you are not redirected to the correct banking app, but to the App or Play store, you have to delete the "cache" of the bonsai app and/or your banking app
- Check whether you still have the correct powers of attorney on the account (shared accounts, etc.)
- Check whether your personal data is up to date in the banking app
If you have tried the steps above and still receive an error message when trying to reconnect your bank account, please contact us via our support channels with the following info:
- Screenshot or video of the error message (only possible on IOS)
- Information about where in the process this error message occurs
We will then contact the bank's technical team or our API partner to see where and why the problem might arise.