I paid with another card after the merchant told me the payment had been canceled. Now I see that the transaction has been debited from my account. What now?

You are entitled to a refund if you can prove that the same amount was charged twice. It is best to contact the merchant first to request a refund. If they would like additional proof, please feel free to message us through our support channels. Please indicate in your request which transaction it concerns and we will send you the proof as soon as possible.