There are various reasons why a payment cannot go through. Some possible reasons are explained below.
- The payment is not allowed at this type of merchant. Here you will find more information.
- Your bonsai limit is too low. Check your limit in the "Accounts" tab.
- The connection to your bank has expired/lost (your limit is - -). Reconnecting your account is the way to go here!
- Your account was blocked due to an outstanding payment. Once your account has been unblocked you can try the payment again.
- The merchant does not accept Mastercard/credit cards.
- There is an internet problem on the merchant's terminal.
If it turns out that it is not one of these 6 problems above, please feel free to send us a message via our support channels. Kindly provide some more information about which transaction it concerns.